With the rapid pace of change, organisations and individuals have to continuously acquire new skills and capabilities to be competitive and meet the demands of clients. With digitalisation and globalisation, we have to keep one step ahead of competitors, who could be based anywhere in the world. Learning, which occurs in the workplace, is more impactful and sustainable in the long run. Coaching and mentoring is an effective vehicle for workplace learning and people development, and also a good way for leaders and managers to engage their staff.
- Understand organisation development and workplace learning
- Know what is coaching and mentoring – how does it work in the workplace context
- Learn coaching and mentoring skills and best practices – tools, techniques and support
- Organisational development and workplace learning
- Knowledge management – sharing explicit and tacit knowledge
- What is coaching and mentoring
- Coaching for skills and performance gaps
- Coaching for potential
- Mentoring for career success
Participants will learn through individual hands-on activities, group discussions and role plays, to practice coaching techniques and mentoring skills.
This course is suitable for anyone who wants to learn about organisational learning, coaching and mentoring.
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- (Local Institution) MDIS - Service Quality Centre
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