Turning Customers' Satisfaction to your Advantage by MDIS

Your best business accounts usually come from customer referrals. Successful organisations have learned that there is a difference between attracting customers, keeping customers and developing loyal customers.

Devoted customers are not only loyal to the organisation, but also serve as advocates and help to solicit new customers by sharing their positive experience. Therefore, always give customers the memorable experience and they will reciprocate by giving you the referrals by freely advertising for your products, services and your organisation.

Upon completion of this workshop, participants will be able to;

• Learn to get the customer to tell favourable stories about them
• Know how to make customers become their lifelong marketing agent
• Learn how to continue to keep customers loyal to the company
• Receive valuable feedback from customers