CRS-Q-0025470-SVCF
This course covers knowledge and application skills in demonstrating the organisation’s service vision, and recognising the role that one plays in contributing to the service vision.
Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).
Key Benefits
- Recognise the role one plays in contributing to the organisation’s vision, mission, and values
- Demonstrate service delivery in accordance with the organisation’s vision, mission, and values
- Monitor own performance to ensure consistency with the organisation’s vision, mission, and values
Course Contents
Recognise the role one plays in contributing to the organisation’s vision, mission and values
- Explain the significance of the organisation’s service vision and commitment to service excellence
- Identify one’s role in the service value chain and how it impacts others
Demonstrate service delivery in accordance with the organisation’s vision, mission and values
- Demonstrate behaviours in support of the organisation’s service vision
- State the standards to which one is required to play the role in realising the service vision
Monitor own performance to ensure consistency with the organisation’s vision, mission and values
- Obtain feedback from customers, colleagues, supervisors to affirm good performance and identify service gaps
- Reflect and make plans for continuous improvement in support of service vision
Learning Methodology
Participants will undergo experiential learning through mini-lectures, group discussions, role plays, quizzes, and videos.
Categories
Subjects
More Information
- (Local Institution) MDIS - Service Quality Centre
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