WSQRCC - COURAGEOUS CONVERSATIONS by NTUC LearningHub

“Courageous Conversations powered by ROHEI” is a programme that attends to current and pressing needs of managers to rethink their roles and responsibilities to build inclusivity and be more effective in times of uncertainty and change.​

Managers, team leads, business owners and supervisors need to conduct difficult conversations with their team members. Although difficult conversations cannot be avoided, they can be successfully managed to achieve positive outcomes. This requires specialised knowledge and skills to effectively negotiate communication obstacles. The goal of this course is to empower professionals to resolve difficult relational issues, ask the right questions and facilitate the uncomfortable but necessary conversations to reach a healthy resolution and achieve breakthrough for the organisation.

Using the Cynefin framework as a tool, managers can make sense of different operational and strategic realities and the dynamics between relationships and results. This helps managers achieve greater clarity to courageously engage staff in conversations for greater inclusivity, collaboration, alignment, and improved trust levels in the organisation.

Course Objectives

• Use a sense-making tool to make better decisions
• Employ a variety of principles to better connect and engage with the team
• Adopt a variety of communication tools to communicate with greater clarity​
• Improve personal resilience as a leader

Pre-requisites

• Participants should be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 7.

Course Outline

Learn the 4Cs of communication to address the critical role of a manager in balancing team performance and people engagement.

1. Courage to Clarify​
   1. Apply problem solving strategies
   2. Making sense of challenges
2. Courage to Connect​
   1. 5 levels of communication​
   2. 4 skills to establish deeper conversations
3. Courage to Communicate​
   1. Behavioural impact of a leader​
   2. 3-phase communication guide​
4. Courage to Care​
   1. Cognitive workload and building resilience
   2. Understanding the performance cycle

Certificate Obtained and Conferred by

Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG). This programme is offered on a modular basis only.

Mapped to Personal Effectiveness Level 4.