What's In It For Me
- Able to present positive verbal and non-verbal communication skills effectively
- Able to handle any service challengers professionally
- Able to identify service recovery immediately and accordingly to organisation guidelines
Course Overview
Who Should Attend
Course Duration
Course Outline
-
Organisation's requirements
In this segment, learners will gain awareness of the organisation guidelines and standards. They will identify how these standards translate into their required professional appearance, behaviours and how they impact self and organisations.
-
The 3 'A's
In this segment, learners will learn ways to enhance their appearance through personal care, selection of colour base on the skin as well as quick tips and tricks to messing right. They will practice a professional image and persona through their actions and articulation in an activity.
-
My Professional Image
Learners will identify the types of customers they encounter in the workplace. They will practice applying the skills and knowledge shared through the training in a concluding role-play activity on professional service representation.
Mode of Assessment
Certification Obtained and Conferred by
Participants who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG). This programme is offered on a modular basis only.
- Mapped to WSQ Project a Positive and Professional Image
Categories
Subjects
More Information
- (Local Institution) NTUC LearningHub
Add a review