CLSSCS - STAKEHOLDER MANAGEMENT (SCHEDULE AND SUPERVISE CLEANING SERVICES - CLSSCS) by NTUC LearningHub

On completion of this unit, the trainee shall be able to have the following knowledge and application skills to apply them to the workplace:

• Plan cleaning activities
• Supervise cleaning activities
• Handle contingencies during cleaning activities

Course Outline

On completion, the trainee shall be able to:

• Analyse job instructions/orders to identify cleaning activities and the resources needed in consultation with relevant stakeholders
• Plan and schedule cleaning activities to meet job instructions/ orders in consultation with relevant stakeholders
• Establish supervision plan to ensure safe and effective work performance
• Establish reporting plan to relevant stakeholders in accordance with organisational and contractual requirements
• Seek approval and/or confirmation of cleaning arrangements in consultation with relevant stakeholders in accordance with organisational procedures
• Conduct pre-cleaning briefing in accordance with organisational procedures
• Monitor worker compliance with safety requirements in accordance with regulatory and organisational policies and procedures
• Supervise performance of workers to meet cleaning schedules and standards in accordance with organisational procedures
• Adjust cleaning schedule and arrangements to meet clients requirements in consultation with relevant stakeholders and in accordance with organisational policies and procedures
• Provide feedback on work processes in consultation with relevant stakeholders
• Obtain information on contingencies for corrective actions in accordance with organisational procedures
• Take corrective actions for contingencies and report actions taken in accordance with organisational procedures
• Provide recommendations for prevention of future occurrences in consultation with relevant stakeholders
• Implement recommendations in accordance with regulatory and organisational procedures
• Provide feedback on the effectiveness of new processes in accordance with regulatory and organisational procedures

Certificate Obtained and Conferred by

• Statement of Attainment (SOA) from SkillsFuture Singapore (SSG)
• Certificate of Attendance from NTUC LearningHub