This program moves beyond active listening to pro-active listening. In business, 48% of communicating time is spent listening – as much time as the other three modes (writing, reading and speaking) together. Unfortunately, listening is the only mode in which few people have had any education. This program will address that by providing trainees with skills, techniques and strategies that allow them to become superb communicators in any business environment. It will become their competitive edge.
Upon completion of this workshop, participants will be able to;
Understand the role listening plays in effective communication
Be aware of the common barriers to communication and how to overcome them
Acknowledge their own biases and how they impact on effective listening
Create a higher level of empathy and understanding with anyone they communicate with
Listen and reflect the message in another’s voice
Listen with their eyes to assess the other’s body language
Listen more effectively when there is no visual message (eg on the phone)
Encourage less-skilled communicators to more effectively share information
Pro-actively use responses and questioning to achieve a higher level of connection
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